Using the fmea method as a response to a customer complaint: a case study

One of the most popular quality management methods is FMEA (Failure mode and effects analysis), which used to analyze risk defects in product or process order eliminate them even before they occur. Its effective implementation reduces costs elimination defects, increase exponentially subsequent processes implementation. often where highly complex products are manufactured production a multi-stage many departments involved. The aim article was use PFMEA assess window guides improve their quality. This analysis carried out based on complaints main business partner helped indicate cause for complaint, identify corrective actions check effectiveness proposed actions. avoid similar problems related produced same line.